Impact of Customer Service on Your Business Growth [Infographic]

Great customer service is the lifeblood of any business. It is all about bringing your customers back. You can sell anything to anyone once. In this scenario Kissmetrics created an infographic on how much of an impact customer service can have on your business.

Key Highlights

  • Only 50% of consumers give brand only 1 week to respond to a question before they stop doing business with them.
  • 26% of consumers post a negative comment on social networking sites like Facebook & Twitter
  • 79% of those that complained about poor customer service had their complaints ignored.
  • 21% of those that complained about poor customer service had their complaints answered.
  • 51% of thode that did get a response, had positive reactions to the brand that they were complaining about.
  • 22% of thosw that did get a responce, posted a positive comment about the organization.
  • People are twice as likely to talk about bad customer service than good customer service.

Click image to enlarge

customer service impact on business

About Navneet Singh

Navneet Singh is a young enthusiast who Loves Internet Marketing and is always eager to share useful and authentic content on SEO, link building, social media marketing, content marketing, and conversion rate optimization to help others. A Software Engineer By Chance and Working as a CEO in SEO Experts Company India, one of the Top Rated SEO Agency in India. A Basket Ball Player and a Budding Entrepreneur.

Navneet Singh

Navneet Singh is a young enthusiast who Loves Internet Marketing and is always eager to share useful and authentic content on SEO, link building, social media marketing, content marketing, and conversion rate optimization to help others. A Software Engineer By Chance and Working as a CEO in SEO Experts Company India, one of the Top Rated SEO Agency in India. A Basket Ball Player and a Budding Entrepreneur.